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| FAQs | FAQs |
| Pre-sales | Pre-sales Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays. Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays. |
| After-sales | After-sales For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with. |
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WHAT IS PRE ORDER?
- 1. Pre-order means "You can place an order for an item that has not yet been released."
- 2. For Pre-order items, we offer up to % OFF for only days.
- 3. A successful Pre-Order must meet our order volume goal. If the goal is not met pcs within the -day period, Pre-Order will fail.
- 4. If the Pre-Order goal is met pcs, orders will be processed and items will be shipped on the expected Ship Date.
- 5. In case of a failed Pre-Order, payment will be refunded to your Rosewe store account at the end of the Pre-Order period.
- 6. All pre-order items enjoy free standard shipping, without minimum order. Pre-items and other items will be separated into different orders compulsorily.
PRE ORDER GUIDANCE
- Pre Order Items cannot be combined with coupon codes.
- Each batch should be completely filled to ship the order with the confirmation email. If the order is not succeed, your pre-order items will be automatically cancelled. Refund will be issued in 24 hours.
