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FAQs

General

1.     Do you have a physical store in any country?

No. we only accept orders and payments online.

2.     What kind of payments do you accept?


Paypal, credit card, western union, and wire transfer. For more info, please refer to https://www.rosewe.com/payment-methods-a42.html

3.     What kind of express company do you use?


We have established a long business relationship with EMS, DHL, Fedex, Aramex, etc. After you order and pay, an express will be chosen for you according to shipping method you pay for.

4.     How is the quality of your products?


Our product quality is good relative to our rivals. All of our products are the same as the photos. Products are suitable for price-competitive, non-high-ended market.

5.     Do you have a paper catalogue?


No. All of our styles are shown on the website and stock information changes every minute. So we do not issue paper catalogue and you can see all our products online.

6.     How often do you add new styles?


We add new styles every day, except holidays. Our goal is bring all the latest fashions and trends to our customers as fast as we can.

7.     What is your size for clothes?

We have one size as well as XS, S, M, L, XL, XXL, etc. Usually there are details about measurements for each style in descriptions. One size usually means size M, but sometimes it is also fit for person in size S and L. To assist you in ordering the correct size, we have Size Chart  for you. And we suggest you choose one size up for women’s clothes, 2 sizes up for men’s clothes since our size runs small.

8.     Is there any easy way to download your photos?

No, you shall save photos one by one.

9.     Are all your products available?


All styles in our site are available when we upload it. But the stock information changes every minute, we maybe not update that info timely. It takes about 3 days for us to get them from our factory.

10.  Why can't I receive emails from Rosewe?

Emails from Rosewe may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email.

 

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