Need Help?
FAQsFAQs
Pre-salesPre-sales

7*24 hours live chat service, we are available to chat now.

Online Help

Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour.

Live Chat Offline

After-salesAfter-sales
For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
Track Order

Please input valid keywords!

    Please provide your email address so we can assist you more easily.
    HOT CATEGORY
    BEST SELLER
    NEW ARRIVAL

    WHAT IS PRE ORDER?

    • 1. Pre-order means "You can place an order for an item that has not yet been released."
    • 2. For Pre-order items, we offer up to 35% OFF for only 5 days.
    • 3. A successful Pre-Order must meet our order volume goal. If the goal is not met 15 pcs within the 5-day period, Pre-Order will fail.
    • 4. If the Pre-Order goal is met 15 pcs, orders will be processed and items will be shipped on the expected Ship Date.
    • 5. In case of a failed Pre-Order, payment will be refunded to your Rosewe store account at the end of the Pre-Order period.
    • 6. All pre-order items enjoy free standard shipping, without minimum order. Pre-items and other items will be separated into different orders compulsorily.

    PRE ORDER GUIDANCE

    • Pre Order Items cannot be combined with coupon codes.
    • Each batch should be completely filled to ship the order with the confirmation email. If the order is not succeed, your pre-order items will be automatically cancelled. Refund will be issued in 24 hours.

    Customer Service

    Company Info

    Further Information

    PAYMENT METHODS

    DMCA.com Protection Status
    © 2005-2021 Rosewe.com Copyright, All Rights Reserved. See our terms of use and privacy policy.
    We use cookies to offer you the best possible service. By continuing to browse you agree to our use of cookies during your browsing experience. Learn more about our cookies policy hereI Accept
    ×