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FAQsFAQs
Pre-salesPre-sales

Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Online Help

Our customer service is offline now. If you have any pre-sale questions, Please submit a ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Live Chat Offline

After-salesAfter-sales
For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
TRACKING
Please provide your email address so we can assist you more easily.
Customer Service
Help Center
Company Info
Further Information

Shipping Info

 

                

Confirm

 

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

 

Processing

 

It usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected. 

 

Shipping

 

We offer free shipping by Flat rate shipping. For express shipping please choose the shipping method at check out page.

 

  • SHIPPING TO USA

 

Shipping MethodCostSHIPPING TIME
(excludes processing time)
Flat Rate ShippingFREE for orders over $15USD9-12 business days
Standard ShippingCalculated by package weight6-8 business days
Expedited ShippingCalculated by package weight3-5 business days

 

  • SHIPPING TO OTHER COUNTRY AND DESTINATIONS

 

 

 

Delivery

 

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on Rosewe. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded. 

Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

 

 

Important Notice:

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.

2. Processing time: In order to guarantee the quality of our products, Rosewe.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

 

Custom Tax or Duty

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket. 


APO/FPO/DPO Shipping

We apologize that military addresses (APO, FPO, DPO) cannot be delivered.For the US territories, please leave a message when you placing the order.

We don't deliver to below countries, Jersey, Guernsey and Isle of Man.

 

If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section. 

 

 

 

 

 

 

 

 

 

 

 

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