FAQsFAQs
    Pre-salesPre-sales

    Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

    Online Help

    Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

    Live Chat Offline

    After-salesAfter-sales
    For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
    Please provide your email address so we can assist you more easily.
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    Further Information

    Shipping Info


    Order Confirm

    Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

     

    Order Processing

    Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

     

    Shipping

    For orders over $49USD, you can enjoy free Flat Rate Shipping (except South Africa).  You may also opt for Express Shipping for an additional fee. Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.  

    Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Flat Rate Shipping and Standard Shipping time may be affected.

    Orders cannot be delivered to military addresses (APO, FPO, DPO), Guam, Jersey, Guernsey, Virgin Islands (UK), Isle of Man, French Guiana, Guadeloupe, Reunion, or Martinique. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.

    Shipping method can be selected at Checkout.

     

    • SHIPPING TO USA

     

     

    Shipping MethodCostSHIPPING TIME
    (excludes processing time)
    Flat Rate Shipping

    $2.99 for orders less than $20USD,

    FREE for orders over $20USD

    9-12 business days
    Standard Shipping

    $4.99 for orders less than $20USD,

    Calculated by package weight for orders over $20USD

    6-8 business days
    Expedited ShippingCalculated by package weight3-5 business days

     

    • SHIPPING TO OTHER COUNTRY AND DESTINATIONS

     

     

     

     

    Delivery

    Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Modlily user account. 

    Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

    If you do not receive your package, please contact us within 6 months of your order date. Our customer service representative will get back to you within 24 hours. Please note overdue requests may not be accepted. 


    Custom Tax or Duty

    Normally, customers are not assessed any additional duties or taxes via Flat Rate Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, please keep the receipt of the payment and contact our customer service by submitting a ticket. 

     

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