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FAQsFAQs
Pre-salesPre-sales

Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Online Help

Our customer service is offline now. If you have any pre-sale questions, Please submit a ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Live Chat Offline

After-salesAfter-sales
For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
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Account Balance

 

 

As stocks level is changing frequently, some stuff may be out of stock after you make the payment, in this case, our service will contact you in 24 hours about the stock status, and let you decide whether you would like wait or exchange for another style to enable faster delivery. All excess payment/ excess shipping fee/ price difference would be credited the balance to your member account for future use. Depend on below instruction; you can know how to use your balance.

 

 

Pls confirm your balance in your account here:

 

 

 

When you submit your order,pls fill in your  balance at the check out page ,you will find it will be deducted from your order amount directly:

 

 

 

 

 

 

 

 

 

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