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FAQsFAQs
Pre-salesPre-sales

Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Online Help

Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Live Chat Offline

After-salesAfter-sales
For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
Please provide your email address so we can assist you more easily.
Customer Service
Company Info
Further Information

How to Cancel Order

Cancel guest order please  check "order lookup" or contack us.

Cancel Unpaid Orders

You are free to cancel any unpaid order in My Orders, click the cancel and choose the reason, then cancellation will be completed.

 

Cancel Paid Orders

Customers are not allowed to cancel paid orders by themselves. You shall submit a ticket and request to cancel. Our customer service will help and apply a refund.

 

 

 

 

 

 

 

 

 

 

 

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