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    FAQsFAQs
    Pre-salesPre-sales

    Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

    Online Help

    Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

    Live Chat Offline

    After-salesAfter-sales
    For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
    TRACKING
    Please provide your email address so we can assist you more easily.
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    Further Information

    How to Cancel Order

     Cancel Unpaid Orders

    You are free to cancel any unpaid order in My Orders, click the cancel and choose the reason, then cancellation will be completed.

     

    Cancel Paid Orders

    Customers are not allowed to cancel paid orders by themselves. You shall submit a ticket and request to cancel. Our customer service will help and apply a refund.

     

     

     

     

     

     

     

     

     

     

     

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