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    HELP
    FAQsFAQs
    Pre-salesPre-sales

    Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

    Online Help

    Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

    Live Chat Offline

    After-salesAfter-sales
    For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
    TRACKING
    Please provide your email address so we can assist you more easily.

    Order Tracking Only For Orders of customer.

    Order Number or Tracking Number:

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    Non-registered customer

    Please enter your order number or tracking number to track your order status and shipping information. Order No. like R1403211110086177, R1403211054497101...

    Registered Customer

    If you are already our registered customer, please login your account and find "MY ORDER". Allyour order's information are listed. You can track the order status and shipping information there.