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Pre-salesPre-sales

Our customer service is online now. If you have any questions before making a purchase, chat with our online sales to get more information. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Online Help

Our customer service is offline now. If you have any pre-sale questions, Please Submit a Ticket or come back during service hour. Service time, US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except holidays.

Live Chat Offline

After-salesAfter-sales
For questions regarding order status and other after-sales support, log into Submit a Ticket and click on the order you need help with.
Please provide your email address so we can assist you more easily.
Customer Service
Company Info
Further Information

VIP Membership

 

 VIP Program

www.rosewe.com VIP membership - in a manner of expressing our deep thanks to the best customers!

1: VIP Rating

Discount for register members by accumulated transaction goods amount.



2: VIP Privileges

 

3: VIP Privileges Rules

Different levels Members can get different shopping Privileges & Free Gifts.

Exclusive Shopping Discount

For V1~V5 Different discount price for different VIP level. The price of every products which we show you has been automatically discount.
For Member VIP2, you can get extra 2% off discount for every product  
For Member VIP3, you can get extra 3% off discount for every product  
For Member VIP4, you can get extra 4% off discount for every product  
For Member VIP5, you can get extra 5% off discount for every product

Level Up Coupon

Exclusive Level-Up coupon will be added to your account within 72 hours after level changes. We will also send the coupon code and details to you through email.
Member Level Up from VIP0 to VIP1, you can get a 5% off coupon
Member Level Up from VIP1 to VIP2, you can get a 6% off coupon
Member Level Up from VIP2 to VIP3, you can get a 8% off coupon
Member Level Up from VIP3 to VIP4, you can get a 9% off coupon
Member Level Up from VIP4 to VIP5, you can get a 10% off coupon

Birthday Free Gift

For V3~V5 Complete your birthday info when you register, or edit it in "My Profile". Birthday coupon/free gifts will be added to your account 30days before your birthday. We will also send the details to you through email.

Festival Gift

When level V4 is achieved, free gifts will be provided on some traditional holidays, like free coupons, points (100 points=$1) .The gift will be sent via emails.
 

 

 

 

 

 

 

 

 

 

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